Ho un problema con il modulo che le persone stanno compilando

Buongiorno,
da ieri ho messo online un modulo con 8 domande.

Alcune persone mi stanno riferendo lo stesso problema... dopo 2/3 domande iniziano a vedere le lettere che scrivono giganti e non riescono più ad andare avanti a rispondere.

Ho chiesto e stanno usando cellulari Android (non so se può servirvi)

Come posso fare per sistemare la cosa?

Grazie

Hi Federica,

Thanks for reaching out to us for help. I'd like to let you know that I am using a translation tool to provide assistance, but if you would prefer to get assistance in the Italian language, we can forward your ticket to our Italian team. However, please note that it could take longer to receive a response.

With that being said, let me assist you with your inquiry. I tested your form using an Android device to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Can you ask the users to try it again and see how it goes? If you run into the same issue again, let us know and we'll do some more testing to see what's going on.

Give it a try and let us know if you need any other help.

Grazie!

Ho fatto fare il test ma il problema resta!

Ho capito che il problema arriva da Android vecchi... Quelli di ultima generazione funzionano!

Hello Federica,

Thanks for getting back to us. I recommend that you advise your users to update their Android devices to the latest Software version. The outdated version might have impacted the responsiveness of the form being accessed. They can also access the form using other devices as well such as laptops, tablets or desktops. And make sure that they have a stable internet connection.

Reach out again if there’s anything else we can help you with.