Jotform Government FAQ

Jotform Government is a specialized version of Jotform Enterprise tailored to meet the specific requirements of governments. It incorporates additional security enhancements based on NIST 800 SP 53 Revision 5, enhancing our already robust solution to cater to governmental needs either they are federal or local governments, public education institutions, or special districts.

While Jotform Government is designed with the specific needs of government agencies in mind, its enhanced security features make it suitable for federal and local governments, public education institutions, special districts, and any organization seeking robust security measures and more rigorous processes as dictated by NIST requirements.

Jotform Government has been built and is being managed according to security controls common to both FedRAMP and StateRAMP, as documented in NIST Special Publication 800-53 Revision 5. Jotform is currently in the security snapshot Program of StateRAMP and aims to achieve StateRAMP Authorized status by mid-2025, after which our goal is to pursue FedRAMP Authorized status.

System maintenance is only performed by authorized personnel, after an approved change control ticket. Extremely limited personnel have access to the servers and customer data is encrypted and cannot be accessed without the customer's explicit permission.

Your dedicated Joform server will be hosted by Google Cloud Platform, and the backups will be hosted by Amazon Web Services, both in Ashburn Virginia data centers that are compliant with FedRAMP security standards at the Moderate level.

Jotform Government offers HIPAA compliance features by default to help you keep health information safe and secure. Learn more.

Jotform Government is utilizing the same application as Jotform Enterprise with SOC2 and HIPAA, and hosting it in an even more secure cloud environment, where we introduce additional security controls and processes as defined in NIST 800-53. We believe this will ultimately lead to the most secure version of Jotform for government use cases.

NIST 800-53 is considered the gold standard for federal data security , and Jotform Government has been built and is managed with these standards in mind. Compliance with these comprehensive security controls offers an array of benefits, enhancing data privacy, reducing the risk of security breaches, data loss, and unauthorized data disclosure, improving detection and incident response and providing a standardized approach to risk management.

Jotform Government has already been granted TX-RAMP Authorized status due to our participation in the Security Snapshot Program of StateRAMP, which Texas and many other state governments recognize through reciprocity. Please visit this link for a full list of states participating in StateRAMP.

Jotform Government uses the SOC2 and HIPAA compliant Jotform Enterprise application as a starting point, and adds security controls and features. Since these features are mostly security process and infrastructure enhancements, all Jotform Government products have nearly the same interface, user experience and features as a Jotform Enterprise Server with HIPAA Compliance.

Please fill out the form below, and a representative will contact you. You can also purchase Jotform Government through existing contract vehicles with software resellers such as Carahsoft.

The Jotform Government Base Package is the minimum entry point for Jotform Government, and it includes up to 10 Users. Additional Permitted Users can be purchased in bundles of 5. There is no limit to the number of Permitted Users you can add to your plan.

When determining the number of users, please note that our subscription agreement requires each user to be a unique person with a unique, individual email address. Group aliases such as events@MyCity.gov are not allowed, and neither is sharing login credentials with other individuals. For IT audit and tracking purposes, each login should be traceable to a unique individual, as a best practice.

For example, with Jotform Government, you may have two Administrators and 18 Users. This is a total of 20 users (aka seats), therefore you would purchase access for each individual. Additionally, each requires a unique username and password. The Administrator can change a username and password at any time.

A “user” is defined as an individual who has a login to your Jotform Government account to Create/edit forms,initiate integrations, and/or view/edit/analyze submission data directly in the form submission database.

Jotform Government features two user function levels — User and Administrator. You determine if an individual is classified a User or Administrator. By default, a User can create forms and review form submission data for his or her own forms, only. Users can then share access to one, some, or all of these forms and/or data to one, some or all of the other Users on the same Server. An Administrator manages your Jotform Government account. This can include adding or deleting users, reviewing form performance metrics, and other duties. Additionally, an Administrator can create forms like the User account and review submissions if submission data that was explicitly shared with them by the owners of the forms.

A customer who completes your online form does not count as a User. Only those individuals who create forms, analyze form submission data or manage your Jotform Government account are considered as Users and/or Administrators.

Jotform Government is a software-as-a-service (SaaS) web-based solution, which means you are not required to install any software on your corporate servers or computer. Only a web browser, such as Chrome, Firefox or Safari is required.

From the time you sign our Jotform Government Agreement, we are able to set up your server, and deliver your server credentials to you within one business day.

Jotform Government forms are dynamic and can work with practically any web browser, smartphone and tablet.

Jotform Government has no limits to the number of forms, submissions, form fields, payments, API calls and storage.

When you purchase Jotform Government, a service level agreement (SLA) is included as part of the purchase agreement. This agreement is for a minimum period of one year and includes all the terms and conditions, as well as overall cost. You will need to sign the agreement to start your Jotform Government account.

Yes. Jotform can accommodate reasonable change requests in the legal documents, or use your Business Associate Agreement (BAA) or Data Processing Agreement (DPA) forms as a foundation to create an amendment to the standard agreement.

Yes, Jotform’s security team can work with your team to ensure all IT security and legal questions are answered.

Jotform Government pricing is determined based on your use case, the features that will be used and the number of individuals who will access the platform to build forms or workflows, access submission data and build visual reports.

Jotform Government is paid upfront on an annual or multi year basis. A month-to-month payment option is not available.

You can add additional users at any time during your contract year and they will be added on a prorated basis. For example, if you add five more users five months into your contract year, you will be charged for the remaining seven months of the contract year.

Due to the costs associated with setting up a Jotform Government account and server, we are unable to provide a trial of the platform, and a refund is not available. Prior to purchasing Jotform Government, you will be asked to review and sign an agreement. You are responsible to read the agreement carefully before signing.

Your Jotform Government account comes with the exclusive benefit of a dedicated Support Team. You can conveniently submit tickets 24/7 or platform administrators can schedule Zoom support calls through our integrated support portal, ensuring that any inquiries or concerns are addressed promptly and efficiently.

Jotform Government supports SAML 2.0 (Security Assertion Markup Language), which means it can integrate with SSO solutions from providers such as: Microsoft, Google, Okta, Duo, and OneLogin, among others.

SSO integration allows for two distinct applications:

Jotform Government Users and Administrators will login to the platform to access their forms and submission data using their SSO login credentials, without having to remember yet another set of username and password. This also allows your IT department to keep track of logins centrally, along with your other IT applications.

Additionally, internal-facing forms can be selectively SSO-protected to ensure only employees/staff/faculty/students can see the form, fill it out and submit. For data collection in sensitive applications, SSO-based authentication ensures the person who is filling out the form is exactly who they say they are.

More information on SSO for Forms can be found in this guide.

If you have other directory service solutions, contact the Jotform Government team to see how we can assist. For additional information, please review our SSO information page.

Jotform Government allows you to white label the user experience by using your own custom domain (e.g., forms.yourdomain.gov). If needed, Jotform will purchase the SSL certificate on your behalf and install it at no additional cost, so your forms have the secure https:// designation.

The Jotform Government API supports two-way data communication. If you need additional information, please review our API documentation.

Ensuring the privacy and security of your form submission data is a top priority at Jotform. Jotform Government takes every precaution to provide an online form service with high grade security — including 256-bit encryption and, if required, HIPAA solutions for healthcare related needs. For more information, visit Jotform’s security page.