| Number of Forms | Number of Submissions | Use Cases |
|---|---|---|
| 446 | 306,355 | Training department, human resources, flight operations, ground operations, safety and security, engineering, IT, and customer Service. |
Jazeera Airways is a leading low-cost carrier based in Kuwait. It is also the first non-government-owned airline, and one of the few private airlines in the Middle East. With more than 1,500 employees, the airline operates 23 aircraft and flies to more than 60 destinations across the Middle East, Central and South Asia, Africa, and Europe.
In 2021, during the COVID pandemic, Jazeera Airways accelerated its digital transformation efforts. Jazeera Airways uses around 446 forms in total across the organization. On average, it receives more than 126,000 form submissions per year. Looking to automate internal processes for its different departments, the airline considered several different platforms. Ultimately, the company chose Jotform Enterprise because it offered efficiency and productivity, cost savings, improved accuracy, enhanced efficiency, and collaboration, as well as security.
Using Jotform Enterprise has helped Jazeera Airways differentiate itself from competitors. Says Praful Thummar, vice president of information technology at Jazeera Airways:
The aviation industry has unique requirements that come with strict industry regulations that require efficient and accurate documentation. Using Jotform Enterprise to streamline and digitize processes within each department gives Jazeera Airways a competitive advantage. The convenience and speed of managing these processes digitally has led to high adoption throughout the company, with every department eager to make the transition.
Some companies still use manual processes. Alternatively, they use online platforms that are more expensive or not as customizable as Jotform Enterprise. Jazeera Airways maintains a strong position in the airline industry by staying ahead of the technology and innovation curve.
How digital transformation is driving growth and success for Jazeera Airways
Before every flight, employees are required to fill out 3-4 forms. Using Jotform Enterprise saves every employee an average of 30 seconds per form, which results in 3 hours of time saved per workflow.
Transforming paper-based processes with online forms and workflows from Jotform Enterprise led Jazeera Airways to a more efficient workflow, reduced reliance on manual data entry, and decreased costs associated with paper and printing. The shift to digital not only streamlined their operations but also allowed for greater flexibility and scalability.
The HR team got exactly what they needed. It saved their lives.
Abdullah Ajin, Software Development Manager, Jazeera Airways
Abdullah Ajin, software development manager at Jazeera Airways, notes, “Jotform Enterprise helped us digitize everything to eliminate manual paperwork and reduce paper waste and printing costs.”
To date, this digitization has helped reduce Jazeera’s paper consumption by more than 4,400 pounds, which equates to a cost savings of approximately $3,400 for black-and-white printing.
Managing thousands of job applications with Jotform Enterprise
Before Jotform Enterprise, the human resources team handled large volumes of data manually. The recruitment department received thousands of submissions, which were challenging for the team to manage.
After deploying Jotform Enterprise, the team used tables, filters, and additional fields to sort through applicants quickly. Using Jotform Tables to automate and efficiently sort applicants reduced the number of records needing review by 99 percent.
“The HR team got exactly what they needed,” Ajin emphasizes. “It saved their lives.”
Saving time with Jotform Enterprise Approvals and workflow automation
Processing paperwork was once a labor-intensive, time-consuming task. Forms went physically from person to person, causing delays and making tracking difficult. Creating a Jotform Approvals workflow made it easy to monitor each form’s progress, see who has approved it, and know where it’s headed.
This approval workflow from Jotform has drastically improved communication and coordination between departments.
With Jotform, Jazeera Airways has effectively saved time, costs, and employee effort while delivering a more positive customer experience.
Send Comment: