使えない

データ使用上問題ないのに使えない

Hi kanoashibuya1,

Thanks for reaching out to Jotform Support. Unfortunately, our Japanese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Japanese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I checked your account and see that the status of it is Active. Can you explain a bit more about the issue so I can get a better idea of what's happening? It would also help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

Once we hear back from you, we'll be able to help you with this.