You are provided with the Recovery Codes upon activating the Two-factor authentication for your Jotform account. If you have lost access to your mobile device, the codes will help you regain access to your account quickly and easily.
- Click the Login menu on Jotform’s website.
![Jotform Login menu](https://www.jotform.com/blog/wp-content/uploads/2024/02/jotform-login-menu.png)
- Log in with your username/email and password.
![Jotform's Sign in window](https://www.jotform.com/blog/wp-content/uploads/2024/02/jotform-login-modal.png)
- Since your 2FA code is unavailable, click the See other methods.
![See other methods option in Jotform's login authentication with 2FA](https://www.jotform.com/blog/wp-content/uploads/2024/02/jotform-login-other-methods.png)
- Choose the Use your recovery codes option.
![User your recovery codes option in Jotform's other login methods](https://www.jotform.com/blog/wp-content/uploads/2024/02/jotform-login-other-methods-recovery-codes.png)
- Enter one of your recovery codes, and click the Verify button. You should be logged in after this.
![Recovery Code box in Jotform's login window for 2FA verification](https://www.jotform.com/blog/wp-content/uploads/2024/02/jotform-login-with-recovery-codes.png)
If you check your Two-factor authentication settings, you should see the number of recovery codes decreased from its original, which is 9.
![Jotform's Security page showing the Two-factor authentication settings](https://www.jotform.com/blog/wp-content/uploads/2024/02/jotform-2fa-used-recovery-codes.png)
Send Comment:
2 Comments:
40 days ago
I received a reply to my message from Harvey. Here is the information you requested. Please can you turn off 2FA on my account and let me know when I can attempt to re-login. Thanks, Damien...
41 days ago
Existing user (business account). I am the only admin for the account. I had to change my phone and now can no longer login as cannot access authenticator app, and I don't have my restore codes. How do I go about accessing my account?