How to Change and Manage Account Payment Methods

July 31, 2024

It’s important to keep your billing information up to date to ensure uninterrupted service and access to your active subscription features. If you need to change your credit card details, you can update your information on your account’s Billing page.

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Note

To remove a payment method from your account, contact Jotform Support.

To update your billing card

  1. Go to Billing, then select Manage Payment Methods.
A Manage Payment Methods button on the Jotform Billing page
  1. In the dialog, select Add new payment method.
An add new payment method link on the Jotform Billing page
  1. Enter your payment method details.
  2. Turn on Set as primary, then select Add new payment method.
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Updating Payment Method in FastSpring

For payments processed through FastSpring, you will be redirected to your FastSpring subscription when managing your payment method from the Billing page. With FastSpring, you can use credit/debit cards, Google Pay, or pay with Amazon for your Jotform subscription.

To update your FastSpring subscription payment method

  1. Go to Billing, then select Manage Payment Methods.
A Manage Payment Methods button on the Jotform Billing page
  1. In FastSpring, go to Account Details and Payment Methods at the top.
  2. Select Add Payment Method, then choose a payment option.
  3. Provide the required details and save the changes.
An Add Payment Method button in FastSpring
Contact Support:

Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:

Support Forum: https://www.jotform.com/answers/

Contact Jotform Support: https://www.jotform.com/contact/

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Comments:

  • Sam Patterson - Profile picture
    Sam Patterson

    131 days ago

    This is not helping!!! I have attempted to update my cc information. I click on upgrade and it just pops up with pay now and loading...... never goes to upgrade my cc information. Please contact me asap. Do not shut me out...

  • Leah Hunsucker - Profile picture
    Leah Hunsucker

    218 days ago

    Jotform store doesn’t show up on my mobile app

  • ChristiHuntPhotography - Profile picture
    ChristiHuntPhotography

    More than a year ago

    If you have paypal as your payment, it just takes you to the paypal website. It doesn't give you the option to remove paypal and update with your credit card.

  • Community Baptist Church - Profile picture
    Community Baptist Church

    More than a year ago

    I don't see the option for Billing. Just upgrade. It doesn't let me change it in Upgrade.

  • Alexandra Iordache - Profile picture
    Alexandra Iordache

    More than a year ago

    Please add a button so people can completely remove their credit card info if they don't have active plans.

  • Christy buchanan - Profile picture
    Christy buchanan

    More than a year ago

    all of my Jotform’s have been disabled and I need to know what is going on

  • Pedro Leguizamon - Profile picture
    Pedro Leguizamon

    More than a year ago

    This is not helpful, because it is not tell you how to "remove" your credit card.
    Just how to change it.

  • sergio palafox - Profile picture
    sergio palafox

    More than a year ago

    Hey necesito cambiar mi tarjeta de crédito para poder pagar mi mensualidad con uds. Cómo puedo hacerlo

    View Answer