Utilizing custom domains with Jotform Enterprise enhances brand consistency and user trust. By configuring DNS settings, you can link your domain to Jotform’s servers, ensuring that form URLs reflect your brand. This guide shows how to use a custom domain for your form URLs.
For this to work, you will need the following:
- Domain name — Register your desired domain name through a domain registrar like GoDaddy, Namecheap, or Domain.com. For more information, see How to register a domain name.
- Jotform Enterprise account — Contact the Enterprise Sales team to learn how to upgrade your account to Jotform Enterprise.
Note
The setup only works for subdomains. For example, if you own the domain name “yourdomain.com,” you can use forms.yourdomain.com or any subdomain at your discretion, but not “yourdomain.com” by itself.
Assuming you already own a domain name, for instance, example.com, and you want to use the subdomain forms.example.com for your forms so that the URL looks like the following:
https://forms.example.com/1234567890Note
CAA (Certificate Authority Authorization) records are DNS resource records that allow domain owners to specify which certificate authorities are authorized to issue SSL certificates for their domain. If you have a CAA record, make sure that your record includes one of the following:
DOMAIN. CAA 0 issue "pki.goog"
DOMAIN. CAA 0 issue "letsencrypt.org"
By ensuring this, you can effectively set up CAA records to control SSL certificate issuance for your custom domain, enhancing security and ensuring that only authorized certificate authorities can issue certificates.
Once you have an Enterprise account, use your domains with Jotform Enterprise by adding a DNS record. Add a CNAME record that points your Enterprise URL (e.g., yourcompany.jotform.com) to your subdomain.
Using the example above, the DNS record will look like the following:
| Name | Type | Value |
|---|---|---|
| forms.example.com | CNAME | yourcompany.jotform.com |
After configuring the DNS record, you should contact the Enterprise Support team to complete the setup and ensure everything is in place. Once completed, you can start using your custom domain for your form URLs.
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8 Comments:
111 days ago
It makes no sense to me and my [small] team of entrepreneurs that this feature is ONLY AVAILABLE TO ENTERPRISE ACCOUNTS! Why? Does it require that much extra effort on the Jotform side? We pay $100/mo. for an account and we're apparently not paying ENOUGH to use this very helpful feature? You state that the feature, garners customer belief in our business and related positive things... but then you don't make it available because we're not [yet] paying enough as an "Enterprise Account"?
Please reconsider
More than a year ago
I want to have my own link
More than a year ago
Can you have multiple custom domains when you have Enterprise, or just one? In other words, if we have Enterprise, can we link our client's custom domains for the forms we create for them, or only for our own forms?
More than a year ago
Hi,
Do you have documentation on how to use API with custom domains?
More than a year ago
Hi! is it possible to upload my silver account to have a custom url without upgrading to enterprise?
More than a year ago
Can u plz send us step by step guide please
More than a year ago
Can anyone send a guide
More than a year ago
Buenos días, me gustaría saber cual es el precio mensual o anual para contratar el servicio enterprise. Muchas gracias¡¡