Transfer your data without downtime

Yes, migrating your existing forms and data (if any) is part of our server setup process. Simply provide your Jotform standard account username to your Account Manager.

You can request a migration after your Enterprise server is set up by submitting a ticket to our Customer Success team. Please include the following information with your request:

The date and time you would prefer the migration take place. Tickets must be received at least two business days before the requested migration date.

The email address for the standard Jotform.com standard account that will be migrated

The email address of the form owner on your Enterprise server

Which forms you wish to be migrated

If a full account will not be migrated, or if forms will be migrated to multiple different user accounts on the Enterprise server, please provide a list of all the form URLs or form IDs you would like to be migrated.

Alternatively, you can request that all forms on the account be migrated over.

No. There is no downtime during the migration.

Yes. All of your submission data will be migrated.

Form URLs will redirect automatically. iFrame and JavaScript embedding are also supported.

For example: Jotform.com/formid will redirect to YourServer.jotform.com/formid.

Source code embedded forms won’t automatically redirect. You’ll need to update the source code of the Enterprise version of the form.

You can provide form fillers with the old Jotform form URL or your new Jotform Enterprise form URL, but we recommend updating all links to the new Enterprise URL as time permits.

We migrate forms to the user account you specify in your Enterprise server migration request. That user will be the form owner on your Enterprise server. You can share the form with other licensed users on the server, or you can transfer the ownership of the form if you are on a non-HIPAA server.

Yes, if you are using Dropbox, Zapier, OneDrive, Salesforce, or Power Automate. All other integrations will remain intact. Once the form has been migrated, simply sign back into your integration within the form builder.

No, you will need to disable encryption before the migration can take place. You can use the same encryption key once the form has been migrated if you would like to re-enable the encryption post-migration. You can find detailed instructions in our guide.

If your standard Jotform account is HIPAA-enabled, your HIPAA forms will automatically be migrated, and you won’t need to take any action.

No, your API URLs will change. When you join Jotform Enterprise, your API URL will change from https://api.jotform.com to "https://{subdomain}.jotform.com/API" (with API in all caps).

After the migration, you can make changes to your forms from the new Enterprise server. Changes made to the original forms at Jotform.com will not apply to the Enterprise versions and will not be displayed due to the redirect. We highly recommend that you work exclusively on your Enterprise server to avoid confusion.

No, form assignees and their form filling/assignment history will not migrate over to your Enterprise server. We recommend that you inform your assignees that new invites will go out and they will need to create a new login account on your Enterprise server. The process for re-inviting users is the same. You can learn more about that here.

We will downgrade your standard Jotform account so that you aren’t charged for it going forward. Any prepaid but unused amount as of the date of the migration will be refunded to the credit card you have on file with Jotform.