Ticket Purchases widget error

Hallo zusammen,

ich nutze schon seit langem gerne das Widget "Ticketkäufe".
Leider scheint es jetzt nicht mehr richtig zu funktionieren, sobald ich eine Testanmeldung durchführe, bekomme ich einen Error: Keine Ahnung woran das liegt, genügend "Tickets" gibt es theoretisch.

Ich habe euch den Formularlink unten eingefügt - hier taucht der Fehler immer nach Absenden des Formulars auf.

Könnt ihr hier weiterhelfen?

Vielen Dank und viele Grüße,

Jessi Knöppler

Hi Jessi,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. When I cloned and tested your form, the same thing happened for me. Take a look at the screencast below:

After investigating it a bit, I found a solution. It's really easy to fix. You just need to lessen the character of the name of your ticket type. Let me show you how:

1. In Form Builder, click on the Ticket Purchases widget, then click on the Wand Icon.

2. Lessen the characters of the Ticket Type.

3. Once done, click on the Update Widget button.

Check out the screencast below to see my results:

Give it a try and let us know if you need any other help.

English is absolutely fine. Thanks for your quick response.

And great it worked, thanks a lot, never thought about that problem :)