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CarolineVieiraAsked on August 5, 2014 at 8:59 AM
Hi,
Good Morning, I'm having problem with the form "Pedido de Amostra OCQ" and "Pedido de Amostra Vetta". There is a field called "Itens" and when I input data on this field, the data is not showing at the e-mail.
The rest of form it's ok.
My account is: Oswaldocruzquimica@gmail.com.
Thank you.
Caroline Vieira.
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jonathanReplied on August 5, 2014 at 9:36 AM
Hi Caroline,
When I checked the forms
http://www.jotformz.com/form/41984508439668
and http://www.jotformz.com/form/41944008201646
I noted that the form's Notification E-mails were like this
I am not sure yet what could have caused this. It seems that the form's Notification Email were corrupt and will not work anymore.
I suggest that you create a new Notifier for both the mentioned forms to have an updated form Notification Email.
Follow this user guide -Setting-Up-Email-Notifications
After adding new Notification Email, test submit the forms and check again if you are able to get a proper submission email from the forms.
Please update us if issues remains.
Thanks!
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CarolineVieiraReplied on August 5, 2014 at 10:43 AM
Hi Jonathan,
I created a new configuration as suggested and complete information arrived in the e-mail.
Thank you so much =) !!
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Ashwin JotForm SupportReplied on August 5, 2014 at 11:00 AM
Hello CarolineVieira,
On behalf of my colleague, you are welcome.
Do get back to us if you have any questions.
Thank you!