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TGHSAsked on July 28, 2014 at 7:04 PM
Hello,
I am getting to love your services very much but it seems like your paypal buttoms are broken. I created a form yesterday to raise funds for Barbu medical problem. I place the embed code on my social media networking site www.africatube.net . It shows fine but when fill in the donation form and click donate, paypal message appears saying that there is a problem with the seller email so the donation can not go through. I contacted paypal about it and they even texted the link as you will see in their reply mail to me that it is true because the paypal ottoms are broken. So please take a look and try it for yourself and resolve the problem. Here below is paypal reply with link to try button.
Dear Moses Tambason,
I understand that you are concerned about the PayPal button on your website. I would be more than happy to help you with this.
I personally tried to checkout on your website http://www.africatube.net/games using the PayPal option. You are correct. I also experienced the same error with your other customers. It says that there is a problem regarding your email address. I do apologize for any inconvenience this might have caused on your business.
Usually, this error occurs when your button is broken. I would strongly suggest you to do basic troubleshooting first. Remove your button, recreate and re-add it on your website. These troubleshooting steps solve the problem most of the time. Clearing your cache and cookies will help a lot as well.
Please do not hesitate to email us back if the basic troubleshooting didn't fix the issue and we can escalate this one.
We appreciate you integrating PayPal with your business. Your patience is highly appreciated.
I?m glad that I was able to point you to the right direction to RESOLVE your concern, Moses. I hope you RECOMMEND us to your family and friends.
Thank you for choosing PayPal ? the safest, fastest, and the most convenient way to send and receive payments online.
If you would need any further assistance, remember that you can always contact us at 888-221-1161 or 402-935-2050.
You do have a wonderful and blessed day! Please take care.
Sincerely,
Jerick
PayPal Customer Solutions
PayPal, an eBay CompanyPage URL: http://www.africatube.net/games -
David JotForm Support ManagerReplied on July 28, 2014 at 8:06 PM
I have tried to check the last form you have created http://www.jotformpro.com/form/42079005107951, but I do not see any integration with PayPal. Please check this guide to integrate PayPal on your form.
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TGHSReplied on July 28, 2014 at 8:41 PMThe link you sent me is broken on integration tutorial. Also I am talking
about the form I created before the one you sent me link. I am talking
about this form link http://www.africatube.net/games . Are you saying that
paypal is not intergrated in all of my jotforms ? When I go to the
integration area of jotform and click on paypal, the message appears
telling me that I can only do paypal integration once at a time. Are you
telling me that paypal is not integrated in my jot-forms ? Please resent me
the link, Please try this link http://www.africatube.net/games and tell me
it that form is not also integrated. Thank you
Regards
Moses Bombo Tambason
President
Tambasons Global Human Services Inc
www.Tambasonsglobalhumanservices.org
tambasonsglobalhumanservices@gmail.com
Join our ebay fundraising charity global program Click here
215-939-6764
Please remember our charity with your unwanted items.
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Jeanette JotForm SupportReplied on July 28, 2014 at 9:39 PM
The form that is embedded in such page is different from the one our previous support representative was talking about.
Such form is correct, it got an paypal integration ready to get donations.
And the error you get about not being able to have 2 payment integrations is correct. Our forms do not admit more than one integration.
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TGHSReplied on July 28, 2014 at 11:11 PMThe form you said is correct is broken because when you fill the donation
form in and click donate, it does not take you to the donation page instead
you get a message saying something is wrong with"the sender email address"
so the transaction can not be completed. I am giving you this link to try
it yourself and see. http://www.africatube.net/games . Paypal tried that's
why they wrote me that the button is broken. How can I resolve the message
that I keep getting that "you can not use more than one payment tool at a
time?" Is the paypal payment tool automatically integrated into each form I
create or do I have to click on integration to select the payment tool for
each form that I create ? What am I doing wrong ? How can I resolve the
problem ? Again this you link you said is intergrated is not intergrated at
all because it does not take donors to paypal website to make donation.
check it out and try it http://www.africatube.net/games
Regards
Moses Bombo Tambason
President
Tambasons Global Human Services Inc
www.Tambasonsglobalhumanservices.org
tambasonsglobalhumanservices@gmail.com
Join our ebay fundraising charity global program Click here
215-939-6764
Please remember our charity with your unwanted items.
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Ashwin JotForm SupportReplied on July 29, 2014 at 12:18 AM
Hello,
I did check your web page where you have embedded your form #42074392957968 (Nine yrs old little Barbu medical emergency donation drive ) and I found that you have not mentioned your PayPal email address in your payment question. Please check the screenshot below:
Please be noted that since you already have a PayPal question in your form you, can not add one more payment question. You can have only one payment question in your form.
You need to click on the wizard icon of your payment question (please check the screenshot above) which should open a new window where you can input your PayPal email address. That should solve your problem.
Hope this helps.
Do get back to us if you have any questions.
Thank you!
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TGHSReplied on July 29, 2014 at 11:01 AMThank you very much for your help. You really master what you do. I did as
you instructed and it is now working great. I even tried it by making a
donation and it works perfect. I just have few questions for you.
1.Do I have to repeat the same process each time I create a new jotform by
click on the donate button and entering my account information and the IPN?
Can I use my own donation button and still be able to edit it to enter
account information ?Can you please send me similar animated demo on how I can insert mylike
jotforms on all social media
facebook,twitter,linkedin,websites,newletters,painterest etc ? Do it one at
a time. Send me for facebook first. Can I insert it on more than one
facebook page ? I tried embeding the jotform into html email newsletter but
it is not work. I am using high impact email 5.
Regards
Moses Bombo Tambason
President
Tambasons Global Human Services Inc
www.Tambasonsglobalhumanservices.org
tambasonsglobalhumanservices@gmail.com
Join our ebay fundraising charity global program Click here
215-939-6764
Please remember our charity with your unwanted items.
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David JotForm SupportReplied on July 29, 2014 at 11:16 AM
Hi,
I went ahead and moved your new question to it's own thread here:
http://support.jotform.com/answers/409421
We will follow up there.
Thank you for using Jotform!