Concerns on another ticket

  • Yuming Chiang
    Asked on July 1, 2024 at 11:15 AM

    This is regarding ticket #16413171 Can you provide the last 4 digit of the credit card that been disputed? Is it for the upcoming 2024 year payment?

    We would like to investigate it internally too. Also, it is possible to have a live chat?
    Thanks!
  • Royce JotForm Support
    Replied on July 1, 2024 at 11:40 AM

    Hi Yuming,

    I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

  • Royce JotForm Support
    Replied on July 1, 2024 at 11:45 AM

    Hi Yuming,

    About your account, it has been forwarded to our relevant team. I'll include this thread on that ticket. As soon as we hear back from them, we’ll update you here on this thread.

    As for your other question, I've moved that to a new thread. You can check that out here.

    Thanks for your patience and understanding, we appreciate it.

 
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