Account: Monthly Usage Limit did not reset.

hi,

as per tittle,
my timezone is GMT+8

thx

Hi Conor_Manus,

Thanks for reaching out to Jotform Support. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Thanks for your patience, we appreciate it.

noted thx,your reply time reached me with 12hours gap,
i would assume your server timezone is -12hours from mine.

Hi Conor_Manus,

After checking, it appears that the reset date we follow for the usage limit reset date is the Eastern Timezone. This means that the reset date on your Account Usage page is in the Eastern Timezone (EST).

Reach out again if you have any other questions.

Hi Conor_Manus,

In addition, please note that your account limit resets at 8:00 AM EST every first day of each month. You can confirm that from your account usage page:

Let us know if you have any other questions.

Hi,

it's already EST 1.43am
yet system still didn't refresh

please assist

thx

Hi Conor_Manus,

As I mentioned above, your account monthly usage should reset by 8:00 AM EST.

Let us know if you have any other questions.

Noted,

my suggestion would be a better if the time refresh is 00.01am instead of 08.00

as we in GMT+8,

8am EST = 8pm

The office has close operation.

Of course, on my side, i will improve my forms and reduce the unnecessary signatures.

Thanks in advance.

Hi Conor_Manus,

I checked your account and see that its usage is now below its limits. Your forms are active and can receive submissions again.

Reach out again if you need any help.

Hi ITC695,

To avoid confusion, I answered your other question on a new thread. You can go ahead and check that out here. 

Let us know if you need any other help.