invalid_grant invalid token error in Zoom

  • hteknokent
    4 Kasım 2023 03:24 tarihinde soruldu

    Zoom ile entegrasyon artık ücretli mi?

  • Carrissa Jotform Support
    4 Kasım 2023 03:30 tarihinde yanıtlandı

    Hi hteknokent,

    Thanks for reaching out to Jotform Support. Unfortunately, our Turkish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Turkish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Our integration with Zoom is free to use even on Starter plan. However, there might be charges on Zoom on certain features. You can try to reach out with Zoom to know more about their pricing.

    Let us know if there’s anything else we can help you with. 

  • hteknokent
    4 Kasım 2023 03:37 tarihinde yanıtlandı

    Can you look at the warning in the picture?


    invalid grant invalid token error in Zoom Image 1 Screenshot 20

  • Carrissa Jotform Support
    4 Kasım 2023 03:55 tarihinde yanıtlandı

    Hi hteknokent,

    Thanks for reaching out to Jotform Support. You could be using an invalid token. Zoom requires newer tokens when integrating your form. Try to get a new by refreshing your integration. Please remove and reintegrate Zoom integration and check.

    • Go to Settings tab in Form Builder
    • under Integrations section, select Zoom Integration
    • Remove Zoom Integration
    • Refresh page and try to integrate again and check

    invalid grant invalid token error in Zoom Image 1 Screenshot 20Give it a try and let us know if you need any other help.

  • hteknokent
    4 Kasım 2023 04:08 tarihinde yanıtlandı

    There is nothing like what you said.


    invalid grant invalid token error in Zoom Image 1 Screenshot 20

  • Chris_L Jotform Support
    4 Kasım 2023 07:33 tarihinde yanıtlandı

    Hi hteknokent,

    I’m sorry you're having difficulties getting that feature to work. I see that you have successfully removed the Zoom integration. You may proceed with the integration as normal. I'll walk you through setting that up:

    1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
    2. Click on Integrations in the menu on the left side of the page.
    3. Search for Zoom, and click it.
      invalid grant invalid token error in Zoom Image 1 Screenshot 20
    4. Click the Authenticate button to connect and link your Zoom account. If you’ve already linked your account, there’s a dropdown, and you can select the account from there.
    5. Once authenticated, choose an action from the first dropdown.jotform integrations zoom select action dropdown Screenshot 31
      You can create multiple actions with the same integration.

    Give it a try and let us know if you need any help.

  • hteknokent
    4 Kasım 2023 08:09 tarihinde yanıtlandı

    After selecting my account, I get this error.

    invalid grant invalid token error in Zoom Image 1 Screenshot 20

  • Chris_L Jotform Support
    4 Kasım 2023 08:35 tarihinde yanıtlandı

    Hi hteknokent,

    We are sorry that this is happening. Generally, the Invalid Token error happens when the latest refresh token is not used when generating a new Access token. Can you try to uninstall Jotform from your Zoom account? Here's how to do it:

    1. Log in to your Zoom account and navigate to the Zoom Marketplace.
    2. Click Manage > Installed Apps or search for the Jotform app.
    3. Click the Jotform app.
    4. Click on Uninstall.

    I also found this article from Zoom developers website, I encourage you to check it out.

    Keep us updated and let us know if you need any more help.

  • hteknokent
    4 Kasım 2023 09:04 tarihinde yanıtlandı

    My integration problem was solved with this method, but

    when I fill out the form, zoom information does not come automatically.
  • Chris_L Jotform Support
    4 Kasım 2023 09:44 tarihinde yanıtlandı

    Hi hteknokent,

    I moved your other question to a new thread and helped you with that here.

    Reach out again if you need any other help.