Üyeliğimi Bronz yilliktan Bronz ayliga guncelleyemiyorum!

Üyeliğimi Bronz yilliktan Bronz ayliga guncelleyemiyorum!

Hi diturkey,

Thanks for reaching out to Jotform Support. Unfortunately, our Turkish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Turkish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. After checking your account, I have seen that your subscription is currently on Monthly Payment Schedule. Can you please give us more information on what's happening on your end so we can have a better understanding of what the situation is? If you can take a screenshot of what’s happening, that will help us to better understand what’s going on. We have a guide about how to do that here.

We'll be able to move forward once we hear back from you.