Gold Üyelik Alırken sorun yaşıyorum.

Merhaba, gold üyelik almak için işlem yaptım. Fakat kart bilgilerimi girdikten ve onayla dedikten sonra kartınızdan ödeme alamadık demesine rağmen hesabımdan 70 tl çekildi. Fakat gold üyeliğim oluşturulmadı. Bununla ilgili acil geri dönüş yapmanızı bekliyorum.

Hi Dilan,

Thanks for reaching out to Jotform Support. Unfortunately, our Turkish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Turkish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I’m really sorry that this is happening. I could that your account is still on the Starter plan. Can you send us some screenshots of what’s happening? This guide will show you how to do that.

Once we hear back from you, we'll be able to help you with this.