Cancel my payment

Merhaba,

Bir aylık kullanımım sona erdi ve üyeliği düşürme talebinde bulundum ancak yeni üyelik başlatılmış ve ödeme alınmış. İptal edebilir misiniz?

Hi AvrupaSiyasetOkulu,

Thanks for reaching out to Jotform Support. Unfortunately, our Turkish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Turkish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Although your forms remain functional once your subscription is canceled, only five forms will be active and you won't be able to create a new one. The accounts usage and limits for the Starter Plan account will also be applied. Do you still wish to continue?

Keep us updated and let us know if you need any more help.

Hi,

Yes, I know what it is to change the plan, but we use this platform periodically. After 1 month of use, I wanted to cancel, but the new month had already been paid for. I would like to ask you to cancel this second month. 

Thank you!

Hi AvrupaSiyasetOkulu,

Thanks for getting back to us. When I checked your account, I saw that your subscription was scheduled to be downgraded at the end of your subscription date, which is on September 26th, 2023.

We've downgraded your account to the Starter plan and refunded your most recent payment. Please allow 5-7 business days for the amount to appear in your account.

Reach out again if you need any other help.

Amazing, thank you very much!