Account: Overlimit (Form Views)

  • civicspace
    19 Haziran 2023 13:46 tarihinde soruldu

    Merhabalar,

    Hesabımdaki limitler dolmuş gözüküyor.

    ben yeni pakete geçtim acaba hesabımdaki sayılar ne zaman sıfırlanacak ne zaman yeni aya geçecek hesabım?

    Şu an limit aşımı olduğu için hiçbir formum çalışmıyor.

    sevgiler...

  • Joshua_T Jotform Support
    19 Haziran 2023 17:40 tarihinde yanıtlandı

    Hi civicspace,

    Thanks for reaching out to Jotform Support. Unfortunately, our Turkish Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Turkish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, I'll help you with your question. I am sorry you are having trouble with this. When I checked our system. I see that the reason why your forms are disabled is that you have exceeded the Form Views limit. Keep in mind that Bronze Plan only has 10,000 form views. Currently, your Form VIews is at 16,427. If you want to be able to use your form, you can Upgrade your Account to a higher tier or you can wait for the first day of every month because that is when the limits reset.

    You might also want to check our guide about Understanding your Account Usage and Limits for more details.

    Let us know if you have any other questions.