Kartımdan yapılan abonelik ücreti çekimi

  • ozgurinan1
    24 Mayıs 2023 13:50 tarihinde soruldu

    Merhaba,

    Geçen ay, Nisan 2023, ücretli aboneliği deneme süresi içinde sonlandırdım. abonelik ücreti iade edildi fakat 18 Mayıs 2023 tarihinde kartımdan tekrar abonelik ücreti çekilmiş. Ücretli aboneliğimin iptal edilmesini talep etmiştim. Lütfen ücreti iade eder misiniz.

  • Lucas Support Team Lead
    24 Mayıs 2023 18:09 tarihinde yanıtlandı

    Hi ozgurinan1,

    Thanks for reaching out to Jotform Support. Unfortunately, our Turkish Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Turkish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I canceled your subscription and removed your payment details from our system, so you should not be charged again, sorry about that. I refund the full amount to you. The refund process can take up to 10 busy days, depending on your bank's processing time.

    Reach out again if you need any other help.