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  • baslat
    28 Ağustos 2024 11:56 tarihinde soruldu

    Merhaba şirket kartında yaşadığımız bir problemden ötürü kartı yenilettik ve şu an ödeme planını yeni kart ile aktifleştirmeye çalışırken sürekli sistemde ret mesajı çıkıyor. (ekran görüntüsü olarak gönderiyorum) bu konuda destek olabilir misiniz? Teşekkürler.

    Jotform Thread 18426251 Screenshot
  • John Matthew Jotform Support
    28 Ağustos 2024 13:14 tarihinde yanıtlandı

    Hi Baslat,

    Thanks for reaching out to Jotform Support. Unfortunately, our Turkish Support agents are occupied helping other Jotform users at the moment. I'll try my best to assist you in English using Google Translate, but you can respond in whichever language that you feel most comfortable with. Alternatively, please let us know if you would prefer assistance in Turkish, and we can have them do that, keeping in mind that you'd have to wait until they're available again.

    I checked your payment history, and I can see that you have a failed payment attempt due to an incorrect card number. I suggest you try to input the correct information and see if payment would go through.

    Keep us updated and let us know if you need any more help.