ABONELİK YÜKSELTİMİ ÖDEMEDEN GERİ DÖNÜYOR

Merhabalar,

Birkaç kk girmemize rağmen ödeme alınamadı bilgisi gelmektedir ve üyeliğimizi yükseltemiyoruz. Acil bir şekilde destek rica ediyoruz.

Tşkler,

Hi Qtyeshi,

Thanks for reaching out to Jotform Support. Unfortunately, our Turkish support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Turkish, let us know and we can have them do that. But, keep in mind that you'll have to wait until they're available again.

Now, let me help you with your question. It seems you are facing issues when upgrading your Jotform account; is that right? Can you please share with us more details and screenshots of any errors you are getting when you are trying to upgrade your account? Are you trying to use PayPal or a credit card while making payments?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Hi Gaud,

I'm able to reply in English so I would really appreciate it if we can resolve it as quick as possible. I'm trying to upgrade but it wont accept the credit card details. I've upgraded and made payments many times and never had an issue but this time it doesn't accept it. When I put in the required details it states that there is something wrong with the credit card details. I've tried multiple cards.

Thanks in advance

Hi Qtyeshi,

Thanks for getting back to us. I'm sorry this is happening. Can you please let us know which plan and the duration you are trying to upgrade? For example, silver, monthly or yearly? Can you also try using the PayPal option, if that is ok with you?

I noted that in the past, you paid using card, monthly Bronze plan. Can you let us know your zip code as well? Can you please try clearing your Google Chrome browser's caches then try again?

Let us know how it goes.