Star Rating element not working when used in Skip to a Field on Next Button condition

Merhabalar,

Daha önceden uyguladığım koşulların hiç biri çalışmamakta. Bu konuda destek rica ediyorum. Daha önceden gönderip cevap aldığım formların dahi koşulları çalışmıyor.

Hi Özkan,

Thanks for reaching out to Jotform Support. Unfortunately, our Turkish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Turkish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I understand that you are working on this form, https://jotform.com/240561960239054. This is a card form where each card is a field. So the skip page conditions will not work. You will need to use the Show/hide conditions on your form to skip to your required question/field. See this guide to understand how to use the conditions. Give it a try and let us know how it goes.

Hi Girish,

Thank you for your response. I have been used the skip page conditions on card form untill today. There was no problem. I also have a corporate account which I used it in the same conditions and even published it. I check the other account, the questionare is still there but the conditions is not working. It's interesting for me.

I am gonna try your advice and I will inform you. Thanks for all.

Have a good day :)

I am editing my commets with picture. The picture below belongs to previous year questionaire. There was no problem till today.

Hi Özkan,

Thanks for getting back to us. When I cloned and tested your form, the same thing happened. It seems that the Star Rating elements were not generating any value (on Card Form Layout), which is why the Skip to Field conditions are not working. I created a ticket about it and escalated this to our Developers. As soon as we have an update, we’ll let you know.

Thanks for your patience and understanding. We appreciate it.

Hi Angeli,

Thanks for all supports. I wish, it will be fixed. I am using to much these features :)

I wish have a good day.

Hi Özkan,

Thanks for letting us know about this. Rest assured, we’ll keep working on this until it's resolved. We’ll get back to you as soon as we have an update.

In the meantime, let us know if you have any other questions.

Hi,

Thanks for reaching out to Jotform Support. The issue with Star Rating field should be resolved. Please check and let us know if your issue persists. Also, please clear your form caches.

Contact us if you have any questions.

Hi Erwin,

The problem has been solved. Thanks for all supports. I am so happy to be fixed the problem.

I wish you to have a good day.