Unable to download submissions as an Excel file

Verilerim indirilirken excele kaydolmuyor. Tüm Verilerimi almak için ne yapmam gerekiyor.

Teşekkürler

Hi Damla, 

Thanks for reaching out to Jotform Support. Unfortunately, our Turkish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Turkish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. To clarify, is this only happening when you try to download your submissions as an Excel file? I checked your form and it seems you have multiple submissions. To avoid any issues with downloading your submission as an Excel file, you can try to download fewer files by filtering your submissions table. You can use different filters to find specific submissions based on the date, answer selection, and unique information.

1. First, let's look at filtering submissions using the Date filter:

• On your Jotform Tables page, click on the Filter.
• In the window that comes up, click on All Time and choose a predefined date filter, like Today, Last 3 Days, or Previous week.

Now, click back to the filter window. That will save the filter and also show the results. In the screenshot below, check out the results when I used the Today filter:

• The filter will populate the filter bar on the left side of the page.

2.  Let's see the filtering now using the Custom Dates filter:

• Click on Custom Dates and then choose a date range. 
• It's easy to do. First click on the Start Date and then click on the End Date.      

This will filter out the submissions that’s received within the chosen dates.

3. You can also filter your submissions based on Answer Selection. Let me show you how to do that:

• Choose the Filter button and click on Choose a Field, then select a field to filter.
• Fill in (or select) the value to filter in the third input box and click on Apply Filter.

In the screenshot below, you can see an example of a created filter:

As you can see in the screenshot above, the entries will be automatically filtered based on the Name field input once Apply Filter is clicked. You might also want to check out our guide explaining How to Use Different Filters to Easily Manage Your Data in Jotform Tables. 

Give it a try and let us know if you need any help.