Stripe integration: Some users in Turkey can't enter card information

Arkadaşlar selamlar amazon haricinde bir soru sormak istiyorum. Yurt dışında stripe ödeme alt yapısını kullanan birisi türkiyeden alıcılar alışveriş yaparken çok küçük bir kısmı bu ödeme adımında kartlarını giremiyor sizce bunun sebebi nedir ?
Ve bu sorun interneti değiştirince düzeliyor sizce bu neyden kaynaklı olabilir

Hi Emre,

Thanks for reaching out to Jotform Support. Unfortunately, our Turkish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Turkish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I’m sorry you're having difficulties with this. Can you explain a bit more about the issue, so I can get a better idea of what's happening? Also, can you send us the link to your form for us to investigate it?

Once we hear back from you, we'll be able to help you with this.

Hello, the situation is as follows, I am using stripe infrastructure and I live in the US but my buyers are paying with this infrastructure from Turkey, in some cases they cannot add a card or make the payment, this is sometimes fixed by turning the internet on and off, but what is the main reason for this?

Someone who uses stripe payment infrastructure abroad cannot enter their cards in this payment step when buyers from Turkey are shopping, what do you think is the reason for this?And this problem is corrected when I change the internet, what do you think this may be caused by?

Hi Emre,

Thanks for getting back to us. I understand the issue, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.

We appreciate your patience while we work on a solution.

Hi Emre,

Thanks for your patience and understanding, we appreciate it. I’m really sorry that this is happening. This can happen due to a number of things. Buyers can try clearing the cache and data of their browser or using a different browser to resolve the issue. Can you send us the link to your form for us to investigate this further?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

https://www.jotform.com/answers/11999231-stripe-odeme-alma-sorunu

Hi Emre,

Thanks for getting back to us. When I checked the link you've sent, I saw that it was the link for this thread. You can get your form link in Form Builder. Let me show you how to do it:

1. In Form Builder, click on Publish in the orange navigation bar at the top of the screen, and click on Copy Link.

After that, you can attach that link to your reply on this thread for us to investigate your issue further.

Once we hear back from you, we'll be able to move forward with a solution.