Why is my account suspended?

1aleynaoksuz@gmail.com hesabımda çok önemli bir etkinlik formu bulunuyordu fakat askıya alınmış bildirimi görüyorum ve giriş yapamıyorum. lütfen yardımcı olur musunuz

Hello Aleyna,

Thanks for reaching out to Jotform Support. Unfortunately, our Turkish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Turkish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, upon checking, your account has been suspended due to collection of Citezenship ID, which is against our Terms of use. If this was a government-issued ID it needs to be protected by two mandatory widgets:

1. Add the Terms & Conditions Widget(or the Short Scrollable Terms Widget) for your users to read and agree.

2. Add a Signature Widget, so your users can sign and agree to provide such sensitive information.

In order to reactivate your account, we need your permission to delete the offending field. Please confirm if you agree to our terms and delete the offending field.

Once we hear back from you, we'll be able to move forward with a solution.

Since this is an important situation, I am waiting for your quick response.
If possible, I would like to get support in Turkish.
29 Oca 2024 Pzt, saat 16:31 tarihinde Aleyna Öksüz <aleynqoksz>
şunu yazdı:
</aleynqoksz>...

Hi Aleyna,

Thanks for getting back to us. We will just need your permission to delete the offending field including the data acquired for us to reactivate the account. I also forwarded your request to our Turkish team to get their help.

As soon as we hear back from you, we can move forward with a solution.

I agree to delete the offending area, thank you. I am waiting for your
return.
29 Oca 2024 Pzt, saat 19:17 tarihinde Jotform <noreply> şunu
yazdı:
</noreply>...

Hi Aleyna,

Thanks for getting back to us. Unfortunately, our Turkish Support is not currently available, I will consult this to the Relevant Team and I will get back to you as soon as an update is available.

In the meantime, let us know if you have any other questions.

Hi Aleyna,

Thanks for patiently waiting. I successfully deleted the offending fields and reactivated your account effective immediately. You should be able to log back in now. To prevent this from happening again, I recommend reviewing our Terms of Use.

Let us know if you have any other questions.