Quero o reembolso da assinatura

Olá! Fiz a assinatura e não tinha me atentado que o valor é em dolar! Preciso cancelar a assinatura, foi feita hoje, e não queroa mais ter ela por 1 ano. Como proceder?

Hi higoragomes93,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Please fill out our Refund Request form here, our Billing Team will review your request and will get back to you in 24 to 48 hours.

Let us know if you have any other questions.

No problem, we can continue in English! In fact, I opened another support request, but this time in English. I just filled out the form! Just one point: the refund will be provided, right? I am within the 30-day cancellation period, so I believe we won't have any issues.

Hi higoragomes93,

Yes, since you are within our 30-day cancelation policy, a full refund will be processed.

Let us know if you have any other questions.

Hi, Mary

I am still waiting for my refund. Why is it taking so long for the team review?

Hi Higor,

Thanks for getting back to us. I have approved your refund request and issued a full refund. Please expect the refund to reflect on your account in 7 to 10 business days. Your account will be downgraded to the Starter plan(Free plan).

Let us know if there’s anything else we can help you with.