Limite de upload não reseta após deletar

Temos o plano prata que nos permite usar 10Gb de upload.

Hoje, espaço chegou ao limite, travando nosso formulário. Ocorre que apaguei todos os recebimentos, inclusive na lixeira, e mesmo assim o espaço não voltou a ficar disponível.

Hi atitudesaudeti,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I checked the account, and it is already within the limits after the submissions were permanently deleted. I have cleared form cache to refresh the forms. The forms are now accessible, so please refresh your page. You may also log out of the account and log back in. Take a look at the screenshot below:

Give it a try and let us know how it goes.