How to Cancel Subscription and Receive a Full Refund?

Como faço para cancelar minha compra e receber o estorno do valor pago?

Hi Maiquiel Florencio,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are currently busy assisting other Jotform users. However, I'd be happy to help you in English using Google Translate and you can reply in whichever language you feel comfortable using. If you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your concern. I forwarded your request to our Billing team. I'll get back to you as soon as I have an update.

Hi Maiquiel Florencio,

Thank you for patiently waiting. We have refunded $234 to your original payment method, canceled the subscription plan, and downgraded your account to Starter. Please allow 7 to 10 days for the refund to reflect on your payment method.

If you decide to upgrade in the future, please visit the pricing section of your Jotform account to explore all the plans and features available to you.

Let us know if you have any other questions.