Problema no download dos dados

Ao baixar o excel com os dados do formulário, ele vem em branco. Nenhum campo preenchido.

Hi Christiano,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I understand that the downloading submission in the Excel File is showing up blank. I've tried to download the submission for your form Recadastramento Inville - ADP2 and was not able to replicate the issue. All the submission data is downloaded in the Excel Format. I am not sharing screenshots here for security reasons. Can you please try to download it again using a different browser or incognito mode and see how it goes? If the issue persists please share the screenshot of the downloaded file so we can investigate this further. 

Reach out to us if you need any more help.