Olá, já fiz a exclusão de todos os meus dados e continuo com problemas de limite de uso

  • gmail_gmail148
    Perguntado em 6 de dezembro de 2023 às 19:55

    Já exclui todos os dados do meu formulário, inclusive limpando a lixeira.

    Continuo com limite acima, não houve atualização.

    O que eu faço?

  • Mary Jotform Support
    Respondido em 7 de dezembro de 2023 às 02:12

    Hi gmail_gmail148,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I went ahead and recalculated your account limits and cleared your form cache, please clear your browser cache and cookies then try checking again.

    Give it a try and let us know if you have any other questions.