Account suspended: Offering Fake Service

  • jamersonbrandaoimoveis
    Perguntado em 6 de dezembro de 2023 às 16:38

    Não entendi porque quando liguei os formulários desaparecera, junto com as tabelas,

    .

  • Madonna_U
    Respondido em 6 de dezembro de 2023 às 17:29

    Hi Jamerson,

    Thanks for reaching out to Jotform Support. Sorry that you're having trouble with this. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. When I checked this account, I couldn't find any forms created. I've checked the history of your account, and it seems that this was created recently, with no forms. Can you share the form URL you're having trouble with so we can take a look at it from our database?

    Once we hear back from you, we can move forward with a solution.

  • fransder82
    Respondido em 6 de dezembro de 2023 às 18:31

    A conta suspensa foi jamersonb@gmail.com tive que criar outra para entrar em contato pois nao consigo locar com a minha.Account suspended: Offering Fake Service Image 1 Screenshot 20

  • jamersonbrandaoimoveis
    Respondido em 6 de dezembro de 2023 às 18:51

    A conta suspensa foi jamersonb@gmail.com

  • Rene Jotform Support
    Respondido em 6 de dezembro de 2023 às 19:25

    Hi Jamerson,

    Thanks for getting back to us. After checking, I saw that your forms were flagged as offering fake service. While I understand this may not be the case with your created form, we had to follow the general rule to comply with our Terms of Use: Free accounts with non-corporate emails displaying suspicious forms must be suspended immediately. We'll be more than happy to reactivate the account; however, we need the following information below:

    1. The URL where your forms are used.
    2. Your website or proof of affiliation to a legitimate institution.

    Additionally, once the account has been reactivated, please change your registered email to a corporate email to avoid the same issue. Send these proofs to reviewers@jotform.com with Ticket #9803771 as your subject. After reviewing the submitted information, we will notify you of your account status.

    Let us know if you have any other questions.

  • Jamerson
    Respondido em 7 de dezembro de 2023 às 09:31

    Bom dia seguem informações para desbloqueio da conta que foi suspensa:


    URL: https://linktr.ee/jamersonbrandao

    E-mail corporativo: jamersoncorretor@creci.org.br

    Sou corretor de imoveis credenciado conforme carteirinha enviado no email solicitado.

  • Angeli Jotform Support
    Respondido em 7 de dezembro de 2023 às 10:13

    Hi Jamerson,

    Thanks for getting back to us. Please send the information above to the email address reviewers@jotform.com and use Ticket #9803771 as your subject. The relevant team will review that information and reply to you via email.

    Reach out again if you have any other questions.