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alexjunmusicPerguntado em 6 de dezembro de 2023 às 15:07
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Catherine Jotform SupportRespondido em 6 de dezembro de 2023 às 15:23
Hello again Alex,
I understand that once the form is embedded, its corners turn white. Correct? I checked the form directly from your website but couldn't replicate the issue. The form layout was entirely black, as you can see below:
Could you please try clearing your browser's cache and try again? However, if that’s not exactly what you’re referring to, can you explain a bit more so I can help you better?
After we hear back from you, we’ll have a better idea of what’s going on and how to help.
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alexjunmusicRespondido em 6 de dezembro de 2023 às 16:28
Ele está preto por que eu alterei para ''Embed'' em vez de ''Código Fonte'', o formulário se apresenta assim em código fonte:
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Sonnyfer Jotform SupportRespondido em 6 de dezembro de 2023 às 22:36
Hi Alex,
Thanks for getting back to us. Seems the Full Source code is causing conflict on your website. Can you please try my suggestion on your other ticket to use the iFrame embed method without the script part? For your convenience, let me paste the code here as well:
<iframe
id="JotFormIFrame-233385850540659"
title="Clone of Order Completion EN"
onload="window.parent.scrollTo(0,0)"
allowtransparency="true"
allowfullscreen="true"
allow="geolocation; microphone; camera"
src="https://form.jotform.com/233385850540659"
frameborder="0"
style="min-width:100%;max-width:100%;height:539px;border:none;"
scrolling="no"
>
</iframe>
Let us know if you need any more help.