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Hi Comunicação Prevcom,

Thanks for reaching out to Jotform Support. Our Portuguese support agents are currently busy assisting other Jotform users. However, I'd be happy to help you in English using Google Translate and you can reply in whichever language you feel comfortable using. If you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again. 

I can help you with a solution if you can share the link to your form. Once we hear back from you, we'll be able to move forward with a solution.