My account notifies that we exceed Total Submissions of 500

Olá, boa tarde

Estou há uma semana sem receber formulários diante de uma mensagem do site em que nós chegamos ao limite de 500 submissões, sendo que o pacote contratado é de submissões ilimitadas. Gostaria que o recebimento fosse reestabelecido o mais breve possível ou que fosse explicado o real motivo do não recebimento.

Hello Convitesfhopmusic,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I understand that you have not received submissions for over a week, I can see that the last time this form received submissions was November 27. But this has nothing to do with your form because your form limits are good, and you did not exceed any of them. Your current monthly submission of 0 indicates that no one submitted your form. Your form is accessible and if you allow us to test and submit it, we will. If your form is embedded in a webpage, could you please share the URL so that we can check it as well?

Keep us updated and let us know if you need any more help. 

Olá Segue link do formulário em nosso siteConvites Fhop Musicform.jotform.comEnviado do meu iPhoneEm 6 de dez. de 2023, à(s) 02:15, Jotform <noreply@jotform.com> escreveu:Hello
Convitesfhopmusic,Thanks for reaching out to Jotform Support.
Unfortunately, our Portuguese Support agents are busy helping other Jotform
users at the moment. I'll try to help you in English using Google Translate, but
you can reply in whichever language you feel comfortable using. Or, if you'd
rather have support in Portuguese, let us know and we can have them do that.
But, keep in mind that you'd have to wait until they're available
again.
...

Hello Convitesfhopmusic,

Thanks for getting back to us. I'm sorry, may I confirm if this is your website?

http://convitesfhopmusicform.jotform.com/

Is this an Enterprise account, reminding you that you exceeded your form limits?

As soon as we hear back from you, we'll be able to help you with this.