-
BaggioCamargoPerguntado em 4 de dezembro de 2023 às 13:58
Boa tarde! Não estamos conseguindo fazer o pagamento .
-
Elbert_A Jotform SupportRespondido em 4 de dezembro de 2023 às 16:30
Hi Bellacred,
Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. I've checked your account and could see that your recent payment was declined because of insufficient funds. Please check on card's balance and try again.
That's it. Let us know if you have any other questions.