Cambie la integracion a otro correo pero no descarga los datos anteriores.

Buena tarde, cambie la direccion de correo para la integración de uno de mis formularios pero no me descargo la info aun que le puse que si queria que bajara la información anterior lo hice varias veces pero sin exito me ayudan por favor?

Hi siiaqueretaro,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. The downloaded files are automatically sent to your account's email address. Please check your Jotform account email address for the downloaded file.

Give it a try and let us know how it goes.

Gracias pero no necesito el descargable, necesito que se actualice mi informacion en el archivo de integracion con google.

El problema es que antes funcionaba bien la integracion y ahora si hago un cambio no actualiza la informacion en mi archivo

Hi siiaqueretaro,

Thanks for using Jotform. I'm sorry for the confusion earlier. Please note that any modifications made to the form could potentially disrupt or create minor issues with the integration. If you encounter any problems, a recommended solution is to disconnect the integration and reconnect it. This process helps update and synchronize the integration, ensuring smoother functionality. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.
2. Click on Integrations on the left side of the screen.
3. Select the Google Sheets Integration, and select Remove Integration.
4. Click on Yes, remove.

Give it a try and let us know how it goes.