Cancel the subscription and get a refund

Olá, havia contratado o plano bronze mensal pois só precisaria dos formularios por um mês. Quando fui cancelar meu plano vi nas configurações a seguinte mensagem: "assinatura suspensa", e então pensei que não fosse renovar a assinatura para o próximo mês. Só que acabei de ver que a assinatura foi renovada e que foi cobrado novamente a mensalidade. Gostaria de solicitar o cancelamento da assinatura e o extorno da mensalidade por gentileza.

Hi Paulo,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I'm sorry this is happening. I have canceled your subscription and proceeded with a refund of $39. This will be reflected in your account within 5-7 business days.

Let us know if you have any other questions.