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martinsdemirandacaioPerguntado em 1 de dezembro de 2023 às 12:38
Boa tarde, acabei por engano comprando a capinha do iphone 15 ao invés do 14, tentei fazer a devolução pelo site, porém não consegui. E como é algo mais urgente, fiz a compra da capinha certa (Iphone 14), logo nos meu pedidos conta 2 compras, a capinha do Iphone 15 (a que quero fazer a devolução) e a do Iphone 14 (a certa). Muito Obrigado pela atenção !!!
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Mikhail Enterprise SupportRespondido em 1 de dezembro de 2023 às 14:46
Hi Caio,
Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. I checked your account and found that there's no forms associated with it. Can you explain a bit more about the issue, so I can get a better idea of what's happening? If you can take a screenshot of what’s happening, that will help us to better understand what’s going on. We have a guide about how to do that here.
Once we hear back from you, we'll be able to move forward with a solution.