View PDF button displays Unable to generate filled PDF

  • miriaalves
    Perguntado em 30 de novembro de 2023 às 10:39

    Ajuda nas configurações do formulário já criado Screenshot 72 Screenshot 10

    No botão de visualizar o PDF preenchido está a dar erro. Segue print acima.

  • Christopher Jotform Support
    Respondido em 30 de novembro de 2023 às 10:57

    Hi miriaalves,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Could you point out to us which button you are referring to? I have cloned your form and tested it on my end, and I was unable to replicate the issue as shown in the screen recording.

    View PDF button displays Unable to generate filled PDF Image 1 Screenshot 20

    It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

    Once we hear back from you, we'll be able to help you with this.