Clientes preenchem os formulários mas as respostas não são gravadas.

Olá boa tarde!

Estou com um problema nesse formulário em específico que alguns clientes preenchem o formulário, mas não há registro do envio das informações e nem de notificações.

Poderiam verificar se há algo errado na configuração do formulário, ou mesmo alguma orientação para que eu passe para os clientes?

Esse problema, segundo os vendedores, está desde 26/11.

Fico no aguardo

Hi diegopp86,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

Now, let me help you with your question. I’m really sorry that this is happening. Are you referring to this form ID: 92656691336265? If so, when I check on the form, you do not have any autoresponder email; this means that your client cannot receive the email after they submitted the form. Check out the screenshot below.

You can easily add an autoresponder email in a few easy steps. Let me show you how.

1. In Form Builder, on the orange navigation bar, click on Settings.
2. Go to Emails, click on Add Email, click on Autoresponder Email, and click on Save.

Check out this guide on Setting up Autoresponder Email. If that’s not exactly what you’re looking for, can you explain a bit more, so I can help you better? It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

Let us know if there’s anything else we can help you with.

Oi Karlo,

Obrigado pela sua atenção, consegui adicionar a notificação como você orientou e está funcionando. Pedi para os clientes responderem novamente o formulário.

Obrigado