Problemas com hCaptcha

  • AppsUniversal
    Perguntado em 28 de novembro de 2023 às 09:30

    Bom dia,


    Estou com problemas em alguns formulários com captcha, como remover isso?

    Problemas com hCaptcha Image 1 Screenshot 20

    Aparece após o envio de um formulário antes da tela de sucesso.

  • Mikhail Enterprise Support
    Respondido em 28 de novembro de 2023 às 12:12

    Hi AppsUniversal, 

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. It sounds like you're referring to the Captcha feature once you clicked the submit button of your form. If so, the Captcha feature is not generated by Jotform unless manually added as a Basic element to your form.

    This is being added by Google as an extra layer of security if the forms are being submitted from the same IP Address frequently. If you can share the link to your form, I can check it out and help you with a solution.

    Once we hear back from you, we'll be able to move forward with a solution.

  • AppsUniversal
    Respondido em 28 de novembro de 2023 às 13:46

    Não é somente um formulário são vários. Como pode ser do Google se a URL é do Jotform?

  • Mikhail Enterprise Support
    Respondido em 28 de novembro de 2023 às 13:58

    Hi AppsUniversal,

    Thanks for getting back to us. I have whitelisted your account, which should address it. Please try making a test submission and see if the issue remains.

    Let us know if you have any other questions.