Google Sheet Integration: Responses are not being sent to the Spreadsheet

Bom dia,

estou com problemas constantes na integração com o Google Sheets. Desta vez, o problema está relacionado com as respostas já existentes. Quando faço a integração, apesar da opção estar marcada corretamente, as respostas existentes não estão sendo enviadas para a planilha da integração.

Estou refazendo a integração diversas vezes para tentar resolver, consegui em um dos formulários, mas não nos outros. Por favor, resolvam essa situação com a integração do Google sheets, já perdi as contas de quantas vezes já entrei em contato com vocês com problemas relacionados a essa integração.

Desde já, agradeço.

Hi FernandaPessoa,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Have you modified the sheet with the form responses in any way? Making any changes to this sheet can break the integration. I went ahead and cleared your form caches to refresh your form. Can you try to integrate your form with Google Sheet once again and let us know how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.

Keep us updated and let us know if you need any more help.