HTTP Error 500: Form is showing error while submitting a form

Olá!

O sistema apresenta erro (veja a imagem anexo) ao finalizar o preenchimento de um formulário.

Fizemos uma tentativa há cerca de 2 horas, e agora novamente. Deu o mesmo erro nas duas vezes.

O que pode ser?

Hi Marilian Boing Schmitz,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

Now, let me help you with your question. I've checked out the screenshot you shared with us. It seems that you are getting an 'HTTP ERROR 500' when submitting the form. Can you share the form URL in question so we can check it from our end?  I've cleared your form caches; your forms are now refreshed.

Can you please try clearing your Google Chrome browser's caches and test again? It should resolve an issue. Keep in mind that when you clear your browser's caches, it will log you out of many websites automatically. You can also try using a different web browser, such as Mozilla Firefox or Microsoft Edge, to submit a form. Have you tried different internet connections or used other devices, such as a mobile phone, to see if you can replicate an issue there as well?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Fizemos esse movimento de conectar em outra internet e limpar o cache.

O erro persiste.

Hi Marilian Boing Schmitz,

Thanks for getting back to us with more information. I'm sorry this is happening. I'll do my best to help you. Can you share the form URL in question so we can check it? Can we run a test submission on your live form as well to see if we can replicate an issue? If your form is embedded on any web page, then share with us the link to the web page URL to check.

Our systems and servers are up and running, and there have been no incidents reported lately with this error by other Jotform users. If you are using a VPN, then I suggest you disable the VPN and then test again. I noticed that there are a total of three forms available in your account. I cloned your form IDs: 233164128532653, 232225591624050, and 232263074274655 and tested it to see if I could replicate the issue, but everything was working properly. Take a look at the screencast below to see my results:

As you can see, I was able to submit the cloned forms without any errors using the Google Chrome browser.

Once we hear back from you, we'll be able to help you with this.

Deu certo aqui! Obrigada!