Approval Flow: Status is still "In Progress" when it's already approved/denied

  • uniaosul_aspa
    Perguntado em 21 de novembro de 2023 às 12:51

    Boa tarde, tudo bem?

    Minha tabela, ela não está mostrando a opção do fluxo de aprovação, ela mostra que está processando, porém está demorando muito para realizar o processo

    Jotform Thread 9328671 Screenshot
  • Neil Jotform Support
    Respondido em 21 de novembro de 2023 às 16:07

    Hi financeiroaspa,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my result:

    Approval Flow: Status is still In Progress when its already approved/denied Image 1 Screenshot 20

    It's possible that there was just some delay before the approval status was changed. After an approval, ask the approver to refresh the page to see if the Approved status will then be displayed.

    I've also cleared your form cache on our end to remove any minor bugs and glitches that could be the cause of the problem. Can you test your approval flow again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

    Keep us updated and let us know if you need any more help.