How to conditionally change the email recipient on form submission?

  • Autoriza
    Perguntado em 16 de novembro de 2023 às 15:07

    ë Possível fazer um formulário com condição, se o a pessoa que vai preencher escolher uma opção , o formulário vai para um email específico. Se a escolha for outra opção, o formulárioa vai para outra email?


  • Raymond Jotform Support
    Respondido em 16 de novembro de 2023 às 21:08

    Hi Autoriza,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. With Jotform's Conditional logic, it's possible to change the email recipient of your Notification Email conditionally. Let me show you how to do it:

    • In Form Builder, after setting up your Notification Email, click on Settings and Conditions.
    • Next, Add a New Change Email Recipient Conditional logic and create a similar conditions below:
      How to conditionally change the email recipient on form submission? Image 1 Screenshot 30
      How to conditionally change the email recipient on form submission? Image 2 Screenshot 41

    That's it. In my example above, the Notification Email will only be sent depending on the department selected by the form responder. We also have a guide on How to Send an Email Based on a User's Answer that you can check out. Another option that can be done is to create an Approval Flow. The guides below will show you how to do it:

    Give it a try and let us know if you need any help.