Account reached Signed Document limits

Estamos bloqueados por atingir a cota, mas o nosso plano engloba 1000 respostas.

Hi ieadcaceresmarketing,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Upon checking your account, you have reached the limit for the Signed document. Please know that Bronze level can only receive 100 signed documents per month. This is different to the regular submissions that have a limit of 1000 per month. To continue using the forms, you will have to upgrade to Silver subscription or wait for the reset of the limit which happens every 1st of the month.

Let us know if there’s anything else we can help you with. 

Somos uma empresa sem fins lucrativo: www.ieadcaceres.org.br

conforme divulgação do banner contratado: https://www.jotform.com/pt/nonprofit/pricing/

Queremos que liberem o que foi pago para ter os 1000 envios mensais conforme pago os 17$

Hi ieadcaceresmarketing,

Thanks for getting back to us. Please keep in mind that, as my colleague mentioned, the monthly submission count includes all entries from all of your forms. It totals all the information submitted through any form you have. The count of signed documents, on the other hand, is limited to entries made through Jotform Sign or any forms with the Jotform Sign feature enabled. You may also want to check out How to use Jotform Sign and learn more about your account usage and limits.

As for your other question, I've moved that to a new thread. You can check that out here.

Let us know if there’s anything else we can do for you.