Moeda de pagamento

Fui escolher um plano, e peguei um plano mensal de 39,90, preenchi tudo e no final o pagamento total era de 39,90. Ao finalizar eu me deparei com uma cobrança no meu cartão de 199.46 reais, como assim ? Se eu escolhi um plano de 39,90 que aceitei pagar , e ao finalizar cobra esse valor .. meu cartão recusou, ainda bem, mas quero uma explicação e como faço para pagar apenas esse valor por mês ?

Hi Dionatan,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, I'll help you with your question. I am sorry you are having trouble with this. I have checked the form and your account is currently on the Starter Plan. I can see that you tried to make a payment on 2023-11-15 and it appears that your card did not have enough balance to make the payment.

This may be because your bank account is a Brazilian Real account and not a US dollar account. In other words, if you purchase in US dollars, your bank will automatically convert the equivalent amount into your home currency and charge it to your home bank. Can you try to subscribe again from the pricing page? Can you go ahead and try it again and let us know how it goes?

Keep us updated and let us know if you need any more help.