Cancel subscription and issue a refund

O pagamento deste mês foi realizado automaticamente, mas realizei um downgrade 1 dia depois, gostaria de saber se posso ser reembolsado. Esse dinheiro fará uma grande diferença para mim, não sabia que os pagamentos eram realizados em dolar, só fui notar ontem.

This month's payment was made automatically, but I downgraded 1 day later, I would like to know if I can get a refund. This money will make a big difference for me, I didn't know that payments were made in dollars, I only noticed yesterday.

Hi DelmatEngTec,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with the cancellation and refund. I've gone ahead and downgraded your account to the Starter plan. I also refunded you the recent charge of $49. Please allow 5-7 business days to reflect on your statement.

Reach out again if there’s anything else we can help you with.

Hello, thank you very much Chris L, I'm waiting for the money refunded

Good morning Chris L,

The refund hasn't occurred yet, has anything happened?

Hi DelmatEngTec,

Thanks for getting back to us. I reviewed our logs and for some reason, the refund request didn't go through. This time, I made sure that the refund has been processed before I sent this reply. I'm sorry for the inconvenience caused.

Reach out again if you need any other help.