Guest account: Could not access account

Boa tarde,

Estou a tentar fazer reset a esta conta da PETROTEC mas não estou a receber mail dde reset.

Preciso ajuda.

Obrigado

Nuno Lages

Hi Maria,

Thanks for reaching out to Jotform support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Are you referring to maria.matos@petrotec.pt or nuno.lages@petrotec.pt email address? I checked the account and it seems to be a Guest account. Guest accounts are for one time use only and can only be accessed once. Please feel free to register this email with a Jotform account by clicking on Sign up instead of Sign in and register for a new account. If this is not the correct email, please make sure to type in the correct email address.

However, if you're referring to an Enterprise account, we have a dedicated Enterprise Support Team to help you. We have a guide that explains how to create a ticket for Enterprise Support here. Please create a ticket there and someone from the Enterprise Support Team will get in touch with you shortly. 

Keep us updated and let us know if you need any other help.