Upload Space Inquiry: System Update Time for the Deleted Submission

Prezados,

Estou realizando a exclusão definitiva da lixeira, dos dois formulários de minha conta, e infelizmente não ocorre a ação.

O sistema retorna todos os arquivos que estão na lixeira.

Repetir o processo várias vezes, sem êxito.

Prezados,

Qual o tempo para atualizar o espaço de upload? Os arquivos não aparecem na lixeira, mas o espaço de upload cheio continua.

Hi josylacenpb,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. If I understood what you’re asking, the submission data that you deleted is not being deleted properly and is returning to your Jotform Tables. After you deleted these submissions, did you purge them? Once the deleted submissions are purged, they won't get restored anymore. Let me show you how:

1. In Jotform Tables, select the submissions that have uploaded data on them then click the Delete button on the right side of the page.

2. Click the Three Dots icon and select Trashed Entries.

3. Select the submission you want to delete and click the Delete Forever button.

4. Finally, click the Delete button to confirm the deletion of the submission. This will completely purge the submission along with its uploaded data.

• Another way to delete your submission data is to click the File Upload column on your Jotform Tables and select the attachments then click the Delete button.

• Then click the Delete file(s) button. This will delete the attachments directly and you don't need to check your Trashed Entries. Take note that this will only delete the attachments, not the submission itself. You can also check out this guide on How to Delete Form Submission Data.

If you still need the uploaded files on your form, you can download them first before deleting them. Let me show you how:

1. In Jotform Tables, select the submission that you want to download and click the Download All button.
2. Select the Download attachments option to download all the attachments on that submission.

3. If you want to download the attachment along with the submission data, you can select one of the other three options instead. You can check out the related guides below for more information:

• How to Download the Submission Files
• How to Download Form Submissions as Excel, CSV, or PDF

As for your second question, you will either need for the system to update your account or you can send us a message so that we can re-calculate the usage data of your account. I have re-calculated the usage data on your Upload Space and cleared your form cache to refresh the status of your forms. Your Upload Space is now at 30.64 MB / 100.00 MB.

Let us know if you have any other questions.